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8:30- 9:45 Owners Only Breakfast-
at the hotel
8:30- 9:45 Group Sales Roundtable Breakfast - at the theatre
9:45- 11:00 Workshop 2: Royalty Companies Panel- Music Theatre International, Theatrical Rights Worldwide, Broadway Licensing,
Concord Theatricals – at the hotel
11:00- 11:15 Break
11:15- 12:30 Workshop 3: Create Raving Fans Through Your Guest Experience-
Josh Liebman, Guest Experience Consultant, Author of The Hospitality Mentality, and Co-Host of the AttractionPros Podcast- at the hotel
12:30- 1:45 Lunch
1:45- 3:00 Workshop 4- How Does Your Handbook Measure Up in 2024? Presenter: Suzanne M. Boy of Boy Agnew Potanovic Miller. Ms. Boy is a Florida Bar Board Certified Labor & Employment Lawyer - at the hotel
3:00- 3:15 Break
3:15- 4:30 Open Forum #2- at the hotel
5:15- 10:00 Bus to Fort Myers Beach- Pirate Sunset Cruise and dinner at Fort Myers Beach. This is a sponsored dinner.
10:00- 11:30 Hospitality Suite
THERESA POSORSKE, DIRECTOR OF PROFESSIONAL LICENSING,
CONCORD THEATRICALS
Theresa has worked with the professional theatres of North America for over eight years, first in the Professional Licensing department at Samuel French, and now managing that catalog at Concord Theatricals. Prior to theatrical licensing, Theresa worked as a publicist at various book publishers including Little, Brown; Henry Holt; and Penguin Group. She holds a BFA from New York University and an MFA from the Iowa Playwrights Workshop.
JOSH LIEBMAN, LIEBMAN LEISURE GROUP specializes in guest experience within attractions, tourism, and hospitality, including service standards, complaint resolution, and driving guest loyalty. Josh is an author, consultant, and public speaker. Josh’s educational background includes a Bachelor’s Degree in Theme Parks and Attractions Management, along with a Master’s Degree in Hospitality & Tourism, both from the University of Central Florida’s Rosen College of Hospitality Management.
Josh has worked for some of the top attraction operators in the world, including, but not limited to Walt Disney World, Universal Orlando, Merlin Entertainments, and Cedar Fair. Josh has been integral to the openings of multiple attractions in various leadership capacities. Additionally, Josh has consulted for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and many more. Josh is Co-Host of the AttractionPros Podcast, which brings the audience into the room with the top leaders, executives, and influencers in the attractions industry. AttractionPros has published hundreds of interviews offering insights from theme and amusement parks, water parks, family entertainment centers, museums, zoos and aquariums, and nearly every corner of the global attractions industry.
In 2023, Josh published his first book, The Hospitality Mentality: Create Raving Fans through Your Guest Experience. And in Fall 2024, he will launch his first online course, Service Recovery Hero: Use Guest Complaints to Grow Your Business.
MATT BOETHIN, MUSIC THEATRE INTERNATIONAL, PROFESSIONAL LICENSING DIRECTOR FOR NORTH AMERICA A handful of years as NYC-based regional actor, Matt began his post-performance life as an associate at The Actors’ Fund (now The Entertainment Community Fund) where he worked in Development and Membership. From there, he moved to MTI, initially starting as the Assistant to Carol Edelson, but quickly moving up in the Professional Licensing Department. He’s been the Professional Licensing Director for N. America since 2017 and has handled the dinner theatre business since 2018. BA: University of Central Oklahoma; MFA: UNLV
MICHAEL MCDONAOUGH,
DIRECTOR OF AMATEUR LICENSING
THEATRICAL RIGHTS WORLDWIDE
Michael's career in theatre can be traced back to the fifth grade when he played the turkey in his grade school Thanksgiving assembly. The accolades that followed propelled him to a career as an AEA actor. Endless 1099's followed until MTI beckoned, where he managed the Amateur Dept. under the tutelage of Steve Spiegel. Recruited by On The Road, he became Booking Manager for the national non-Equity tours of Hairspray, Movin' Out, Sweeney Todd, etc. A solid investment in sea legs landed Michael as Company Manager for Norwegian Cruise Line - originating the role of supervisor to 60+ artists with over 50 weekly performances of the branded shows Blue Man Group, Cirque Dreams, Nickelodeon at Sea, Legends in Concert, The Second City and Howl at the Moon. Exhausted, he returned to licensing joining TRW as Director of Amateur Licensing and recently transitioned to work with Brad Lohrenz in TRW's professional division.
SUZANNE BOY, BOY AGNEW POTANOVIC MILLER
Suzanne is passionate about helping her clients proactively and cost-effectively resolve workplace issues. She frequently conducts workplace training sessions and wage/hour audits; drafts handbooks and other workplace policies; and guides clients on employee termination, leave, and disciplinary issues. When litigation cannot be avoided, Suzanne represents her clients in employment litigation and before employment agencies including the EEOC, FCHR, DOL, and NLRB.
Suzanne is very involved in the community, and has served on many local boards, including as President of SHRM SWFL, the local organization for HR professionals. She has been recognized by Gulfshore Business Magazine’s Forty Under 40, the Business Observer’s 40 Under 40, Florida Trend’s Legal Elite, and Florida Super Lawyers, and recently received SHRM SWFL’s HR Excellence Award. Suzanne frequently speaks to businesses and professional groups on various employment matters.
Suzanne is proud to be one of fewer than 200 attorneys in Florida who are Board Certified by the Florida Bar in Labor & Employment Law. She is a founding member of Boy Agnew Potanovic Miller, a boutique law firm that focuses on employment, business, and government law. In addition to her Board Certification, Suzanne also earned the SHRM-SCP certification, the highest certification available to HR professionals.
BRAD LOHRENZ, VICE PRESIDENT, PROFESSIONAL & INTERNATIONAL LICENSING THEATRICAL RIGHTS WORLDWIDE
Before TRW, he was the Director of Licensing at Samuel French and the Director of Development at Dramatic Publishing Company. Prior to his 28-year career in Theatrical Licensing, he company managed national and international tours and has performed professionally on stages throughout the world.
BRADLEY SCHLAGHECK, BROADWAY LICENSING Brad currently serves as the Professional Musical Licensing Associate at Broadway Licensing Global, where he collaborates with theater makers worldwide to license their musical productions. With over twenty-five years of professional performance experience, Bradley made his Broadway debut in An American in Paris, later touring nationally with the First National Tour. His television appearances include performing with the cast of Broadway’s Carousel at the 72nd Annual Tony Awards, and he was a four-year member of the Christmas Spectacular starring the Radio City Rockettes at Radio City Music Hall. In addition to his performance career, Bradley works as a freelance business and event manager and is also a founding member and Company Manager of Cirio Collective, a contemporary ballet company dedicated to expanding and developing new choreography. He co-produced the documentary dance film There is Beauty in the Dark, highlighting the challenges faced by performing artists during the COVID-19 pandemic. Outside of the arts, Bradley is a certified professional organizer and interior decorator, running his own business, Foundation Home.
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